Martin Grunstein

Profile

Martin Grunstein
business techniques, attitude, changing times, business future

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Martin Grunstein studied Psychology and Marketing at University of N.S.W. He spent four years in sales and marketing with Colgate-Palmolive before setting up SUCCESS COMMUNICATIONS in 1985.

Martin’s outstanding results with over 500 companies across over 100 industries have made him Australia’s most in-demand speaker on Outstanding Customer Service.

He has also worked with sportsmen up to international level in Rugby League, Rugby Union and Soccer, taking teams from losing to winning situations by teaching players the mental side of their game.

Martin doesn’t hype people up, he teaches techniques and how to apply them to your business in the areas of professional attitude to business; understanding the ego of your customer; and how to generate the repeat and referral business that keeps your bottom line healthy.

One of Martin’s strengths is his ability to customise his material to the needs and situation of an individual organisation. That is one of the strongest themes in the many corporate testimonials that are evidence of the success of his involvement in a conference or meeting.

Most importantly, Martin believes that entertainment is the best form of education and in his spare time he has written comedy professionally.

Martin’s keynote presentations or workshops for smaller groups, will make you laugh however, it’s the results you get from the techniques he delivers that will keep you smiling.

Topics

• Making Profits in Changing Times
• The Future Of Business

Testimonials

"Having organised many conferences and speakers for both the First National Real Estate Group and other organisations, I know one of the most important pieces of the pie are speakers. You came highly recommended and proved perfect for both the time (first speaker of the day) and the mixed audience (delegates and partners). The message I am receiving from all over New Zealand is that your address stretched the boundaries, distorted the square, questioned the rules and, above all, gave solutions to the challenges presented."
Colin Wilson, Chairman, First National Real Estate Group, New Zealand

"Martin Grunstein has been a presenter at the last two annual conferences of the Queensland division of the Australian Institute of Credit Union Management Limited. Martin has rated highly with 96% of attendees rating his presentations as "very good to excellent". He has the ability to get his message across to all levels of management, with attendees indicating that his presentation is relevant, vibrant, entertaining, thought provoking and passionate. His enthusiasm, energy and sense of humour is never lost on his audience. I can strongly recommend Martin as one of the great presenters of this decade."
Lloyd F Hawkins OAM, Events coordinator, AICUM Queensland

"Martin Grunstein addressed our National Dealer Conference in July 2005. Our conference was an outstanding success and Martin's session was rated the highest out of all conference sessions. Our industry is characterised by increased competition, downward price pressure and shrinking margins and this formed part of our brief to Martin. He provided practical, hands-on and take away value that our Dealers raved about. Plus many have contacted Martin since the conference to get his assistance with their customer communications, a service Martin offered as part of his fee. Martin is an outstanding conference speaker."
Philip Hayes, General Manager - Business Sales, Telstra Business Systems

"A HUGE thank you for presenting at our annual conference. What can we say? We have a tough crowd and had them in awe. You inspired, motivated, and made them laugh, well worth every cent. Thank you also for taking such an interest in our business prior to the event ensuring your presentation was not only everything mentioned above, but was highly relevant to the audience. If all keynote speakers were like you, running a conference would be a breeze."
Michele Harding, National Operations Manager, Fitness First Australia

"Just a short note to express our satisfaction and appreciation for the outstanding work you have done with the members of PLAN and our own sales team. Your sessions at our member conferences in late 2004 were rated as the number one session by the majority of participants and the high number of follow up emails you had is testament to the impact you had. We asked for a thought provoking and challenging session and that is what you delivered. The subsequent sessions at our Professional Development Days in 2005 were a perfect extension of the conference sessions for those that attended the conferences and, for those that had not seen you before, stimulating stand alone sessions in their own right. At an organisational level, I also know that my sales team benefited from the workshop we held, focusing on our value proposition and marketing message."
Ray Hair, General Manager, PLAN Australia

"Following our conversations and your address to the Elders WA Real Estate conference at our annual conference in July last year, I am pleased to report back to you the results of our campaign. After nine months our average earning rate is up 0.5%. When one considers that the average commission rate is approximately 2.5%, an increase of half a percentage point is most significant. An added benefit of the higher earning rate achieved is that in some areas it is difficult for us to increase our market share, but by incorporating your recommendations we have still been able to increase our bottom line profitability for both the company and the staff. In summary, we attribute this very rewarding outcome specifically to your recommendations at our annual conference as this was the catalyst for us to become the most professional and dominant Rural Agent in Western Australia."
Ray Armstrong, Business Development Manager, Elders, WA

The delivery of your presentation and your obvious understanding of our industry impressed all those in attendance and is a testament to your preparation, knowledge and ability to get the message across. All of the above however, would not have been as impressive if not for the humour and commonsense approach with which you imparted the information. Thanks for making our conference such an outstanding success.
Graeme Haney, General Manager, Mortgage Wisdom

Your presentation at our annual dinner to clients and the workshop with staff have received some great feedback, in particular the client who was just about submit a proposal for work and amended the proposal document based on the insights you had given him that evening. He got the job.
Greg Lourey, Managing Partner PricewaterhouseCoopers, Newcastle

What intrigues me is that this is the third of your sessions I have attended, all with people selling steel to the same markets, and we still come up with new value add opportunities to put to our customers. I wonder if the list will ever be completed?
Alan Dean, Manager, OneSteel George Ward Sheet and Coil

We had nothing but praise for your presentation and considered it one of the best we have ever had in terms relevance to the topic. Your input was thought-provoking a nd extremely well presented. The humour was appropriate to the audience and appreciated. I personally would not hesitate to recommend you to others and have indeed already done so.
Caroline Strachan, Executive Officer, The Association of Consulting Engineers NZ

To say there has been a great response to your presentation is an understatement. The post conference reviews rated you no less than 10 out of 10 in all categories. Post conference we experienced a 26% increase in sales in the immediate month that followed and this trend has held with sales showing a steady increase each month.
Troy Cartwright, National Marketing Manager, Poolwerx

I was expecting brilliant things and you exceeded my expectations. “Making Profits in Changing Times” was a very appropriate topic and I was very pleased, as it was important, that you followed my briefing to the word. I can’t begin to tell you how happy I am with the results of your presentation and I know how extremely worthwhile it was to our delegates.
Steve Sampson, General Manager, Choice Home Loans

I can honestly say that in over thirty years in business such an evening as our client “thank you” seminar, without so much as a brochure or a product being sighted, has been one of the best expenditures of part of my promotional and advertising budget ever. I would highly recommend the same to others businesses that wish to develop and strengthen customer relationships.
John Duncan, Managing Director, Office National Broadmeadow

Feedback from our clients, accountants, solicitors and strategic alliance partners has been incredibly positive. Without doubt, the euphoria and subsequent results from this exercise has far exceeded any previous “keeping in touch” seminars, workshops, product promotions or one on one presentations we have previously organised in our eight years in the financial services business.
John Killick, Managing Director, FSB Financial Services

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